MODERNIZATION OF NTUC INCOME CASE STUDY QUESTIONS

That was not enough. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time. This meant that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data. Incomes insurance processes were very tedious and paper-based. Staff members also enjoyed faster access to information.

Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office. On June 1, , Income succeeded in the migration of its legacy insurance systems to a digital webbased system. To find out more, including how to control cookies, see here: Filled-up application forms of clients were sent by agents through courier. The collection schedule could introduce delays of two to three days. Time in designing and launching new products were also reduced from weeks to days using the table-driven-rule-based product-definition module.

Policy writing is in batch process and information was not available to agents and advisors as a result they loss the opportunity to cross-sell. The robust architecture of the servers minimized downtime occurrence.

Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system? Staff members also mpdernization faster access to information.

modernization of ntuc income case study questions

This meant that backups had to be performed at the end of every day in a costly and tedious process, or the company would risk losing important data. BlueHost is the best hosting provider for any hosting plans you might require.

With the use of the straight through processing workflow capabilities of the new system, Modrenization saved as much as 50 percent on time and costs in processing policies. Customer queries should be addressed accurately and promptly. Refilling would again take about two days. Staff members who would telecommute enjoyed faster access to information, almost as fast as those who accessed the information in the office.

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The Expendables: Case Study 3 Chapter 2 : Modernization of NTUC Income

questiojs Additionally, the systems allowed for online support of customers, agents and brokers. Furthermore, the LAN cables were replaced with faster cables, a fiber-optic backbone, and wireless capability. Moving to a paperless environment, however, was not easy. I think if they will constantly improve there systems and they will adopt to new technology I think problems like this will never be repeated again.

The new system was immediately operational on a high-availability platform. In all, paper policies comprising 45 million documents were stored in over 16, cartons at three warehouses. The software comprised of three subsystems and has everything Income is looking for — a customer-centric design, seamless integration with imaging and barcode technology, a product definition module that supports new products, new channels and changes in business process.

It also contains a product definition module that supports new products, new channels and changes in business process. Fill in your details below or click an icon to log in: Studdy feel free to browse and do comment my post where necessary.

modernization of ntuc income case study questions

At the same time, COBOL programs were very slow in developing new products for the company resulting to lost sale opportunities. Income had to train employees who had been accustomed to working with paper to use the eBao system and change og way they worked. The software comprimise three subsystems these are the Policy Administration, Sales Management and Supplementary Resources which fulfilled many of the company’s requirements, from customer orientated design to barcode technology capabilities, and the ability to support changes in business processes.

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modermization The collection schedule could introduce delays of two to three days. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting and management information system, it still frequently broke down. Frequent breakdowns were addressed by the high-availability platform. Saving lots of time for restoration of previous day data.

Case Study 2: Modernization of NTUC Income (pages ) | ✴️JUST-IN-CASE✴️

The entire insurance process started with customers meeting an agent, filling in forms and submitting documents. Many users can access the system at one time, any time, and anywhere. In the event of the datacenter site becoming unavailable, the operations could be switched quickly jtuc the disasterrecovery site without the need to rely on restoration of previous day data.

Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. Qestions this will help them to be still more competitive in the future.

Case Study 2: Modernization of NTUC Income (pages 105-106)

Cse were allocated to staff randomly. For example, STEP technology eliminates the use of paper which promotes environmentally friendly as well. COBOL programs also encountered frequent breakdowns that halted the systems and caused temporary interruptions.